Ordering Information

ORDERING:
The products marketed by The Rusty Dog.com are not intended to be the sole source of treatment or to take the place of expert Veterinarian care.

Online ordering from The Rusty Dog online store is safe and easy! Our secure server encrypts credit card information across the internet.

Orders can be placed online 24 hours, or by email. If you pay by personal check, your order will be processed and shipped AFTER your check has cleared. If you prefer not to pay online, we can accept phone orders and process credit cards. Call 714-739-1863 or send an email to sales@therustydog.com with the items you would like to order, your phone number and we will contact you.

CREDIT CARDS:
We accept Visa, Master Card, Paypal and credit cards through Paypal.

YOUR PRIVACY:
The Rusty Dog.com never sells e-mail addresses or any other private information we collect from our customers or visitors.

ORDER PROCESSING AND SHIPPING:
Orders are processed in a timely manner. Items are shipped promptly by the manufacturer and normally received within 7 to 10 business days, with the exception of custom orders.

AUTOSHIP PROGRAM:
The easiest way for you to save time and money on your pet supplies!

BENEFIT #1: Your pets will never run out of food! Select how frequently you want a delivery and we guarantee your food will be there on time.

BENEFIT #2: You will save time and money. The Flint River Auto Ship means no more trips to the store and no more hassles. Your food arrives fresh when you want it.

BENEFIT #3: You will not be charged until your order has shipped.

BENEFIT #4: No contracts, AutoShip is easily changed or cancelled with a minimum of 3 days notice.

BENEFIT #5: Easy to enroll, just indicate when your placing an order that you want it autoshipped and when, that's it!

MINIMUM ORDER:
We do not have a minimum order amount, however orders under $10.00 will have a $4.50 special handling fee added.

CANCELLATION POLICY:
Cancellations are permitted if received prior to shipping.

THE RUSTY DOG GUARANTEE:
We believe that ordering quality pet foods and products should be easy and risk free. We offer a 100% Satisfaction Guarantee. If you are ever dissatisfied with any Product (except custom orders), please contact us for a Return Authorization at 714-739-1863. Before calling, please make sure to have the sales order or invoice number, and description of the problem. After receiving the RA, please ship the unused product(s) within 30 days for a full refund of the product costs. Shipping costs are not refundable.

MAILING LIST:
Periodically we publish a newsletter offering specials, information on interesting pet topics, etc. If you would like to receive a copy simply add your information to our mailing list.